Hairlines / The story behind the work
Look good. Feel good. Do good.
It began with Timmy
During my nursing education, clinical visits introduced me to group homes, assisted living facilities, and other care settings. Later, while working at Lutheran Social Services in the mid-1990s, I met a young man named Timmy.
He used a wheelchair, and his hair often covered his face. One day, I brought my clippers to work and cut his hair. When I showed him a mirror, he smiled.
His parents came to visit, and his mother walked past him before realizing it was her son. She began to cry. The response from his family, and Timmy’s smile when he saw himself, touched my heart.
It helped me understand that transportation, staffing, time, and access to someone with grooming skills could make a basic haircut difficult to arrange. I began serving other homes, then built my own mobile haircutting business.
I wasn’t only cutting hair. I worked with these residents and helped with their daily care. I knew them, and I cared about how they felt. During that time away from nursing school, I fell in love with doing hair.
Care before the company
This AI-assisted restoration reconstructs the missing left edge and enhances the faded image. The original photograph is preserved above.
The experiences came together
Caregiving, technology, grooming, and ministry
all became part of the Hairlines vision.
My nursing education and hands-on work in group homes helped me understand the daily lives of people with disabilities and the responsibilities of those who care for them. Compassion and dignity became central to the service I wanted to provide.
While awaiting trial, I enrolled at Westwood College of Technology in Chicago. I went on to earn an associate degree in computer network engineering. That technical foundation helped me understand what it would take to develop an app.
I discovered how much I loved doing hair during my time away from nursing school. As a cosmetologist, I brought the practical ability to style and cut hair—and a desire to bring those skills to people who had difficulty reaching a shop.
As a pastor, I serve, encourage, and inspire people. Ministry has taught me the value of relationships and community. It is one reason I see churches as meaningful places to connect with families and caregivers who may need Hairlines.
When I look at these parts of my life together, I see how they merge in Hairlines: understanding the need, understanding the technology, providing the skill, and bringing people together.
The vision grew
A book bag, clippers, and a willingness to bring the service directly to people.
Three barbershops and a continuing commitment to serving clients in their homes.
An app built to connect customers and caregivers with grooming professionals.
Available today
Paid services for individuals, families,
group homes, and assisted living facilities.
Buzz cuts, tapers, fades, and styled cuts for children and adults.
Full and partial face shaves, clipper shaves, scalp shaves, beard shape-ups, and mustache trims.
Eyebrow grooming, ear and nose hair grooming, hot towel treatments, and scalp, neck, and shoulder massage.
Haircuts for multiple residents in group homes and assisted living facilities, arranged through the app.
Explore available services, professional availability, and pricing through Hairlines.
Visit HairlinesCare in practice
The same heart for people,
through different seasons of life.
During the haircutAfter the haircutThis is an archival piece. For current services and prices, visit Hairlines or call Troy at 813-530-8190.
Grooming in assisted living
This is me cutting an older woman’s hair in an assisted living facility, then sharing a moment with her afterward. I remember her smile when the haircut was finished.
These are the kinds of moments that keep this work personal to me. A haircut is a practical service, but it is also an opportunity to spend time with someone and help them feel cared for.
Children & families
This representative image reflects our commitment to serving children on the autism spectrum and their families.
I welcome conversations with parents and caregivers about their child’s routine, comfort, and past haircut experiences. Those details can help us discuss whether the service and an available professional are a good fit.
Let’s talk about your family’s needs →
Hear from the founder
A personal introduction to Hairlines and the access challenges it was created to address.
Video plays through YouTube when you select play.
A Hairlines testimony
Saint Petersburg, Florida
Watch Jim’s short video testimony about Hairlines.
23-second video • Select play to watch with sound.
A moment of joy, dignity, and compassion
During a visit to a nursing home, I had the privilege of cutting the hair of a gentleman living with a spinal injury.
After his haircut, he joyfully declared, “Pastor Troy in the house!”
Moments like these remind me that Hairlines has always been about more than haircuts. It’s about bringing dignity, personal attention, encouragement, and human connection to people who may have difficulty accessing traditional barbershops.
This is the heart behind Hairlines: Making Care More Convenient.
— Pastor Troy T. Jones Sr., Founder & CEO, Hairlines Inc.
A brief moment after the haircut. Select play to hear his words.
A personal invitation
If grooming is difficult to arrange for you, a loved one, or people in your care, call me. We can discuss the service and how to use the app.