My story

Faith carried me.
Service gave me direction.

A personal account of the people, challenges, and moments that helped shape my life.

My rootsJoliet & a callingFaith through hardshipA vision on wheelsThe work continues
Young Troy receiving recognition at church from Elder George Dugger
Elder George Dugger recognizing my artwork in front of the congregation, around 1984–1985.

01 / The people who planted the seeds

Raised in the Word.
Surrounded by examples.

I was born in Chicago in 1972. My mother, Deborah Jones, and my grandmother, Eula Jones, raised me in the fear and admonition of the Lord. Faith was part of our daily life.

At church on South Drexel Boulevard, I watched ministers live what they preached. As a little boy, I would sit at the end of the pew waiting for Elder George Dugger to walk by and affectionately grab my leg. Those small moments made me feel seen.

When I won first prize for my artwork at school, Elder Dugger honored me before the congregation. People gave an offering of $72—the most money I had ever had. I remember what it felt like for an adult to recognize something God had placed in me.

Our family moved to Florida in November 1986. The church there began in a home and later met in a beauty salon and a daycare. My siblings and I were part of its early choir.

Pastor Gordon shaking young Troy’s hand while speaking into a microphone
Pastor Gordon honoring my work in Joliet during my college years. The exact photograph date is uncertain.

02 / Early 1990s

A Bible study
became a congregation.

After leaving Lakewood High School in St. Petersburg in 1991, I went to Joliet, Illinois, for college. Sister Joyce Mack welcomed me into her home until I could get my own apartment.

I began with prerequisites at Joliet Junior College and transferred to St. Joseph’s College of Nursing. At the same time, I was working with souls. The Bible studies that began in my apartment with Rick eventually moved to the college campus, then to the downtown YMCA on Ottawa Street.

Ministers from Chicago came to help. Bobby Banks preached and brought support. Eddie Hodges, whose prayer life had influenced me from childhood, later became the pastor of the Joliet congregation in 1996.

Pastor Gordon shaped my understanding of the gospel. I learned scripture memorization and preaching by watching him. But I have always understood that God gave me the calling and the anointing.

03 / 1994–1996

When my plans stopped,
my faith kept working.

In November 1994, I was accused of armed robbery. I was later acquitted in 1996, but while I awaited trial, the charge disrupted my education, employment, finances, and home life.

My nursing education was put on hold. My bank account was frozen, my car and apartment were confiscated, and I lost both jobs. Jobs I wanted in the medical field were out of reach. But there was something that could not be taken away: my love for people and my God-given ability to cut hair.

While I was out on bail, I continued the Bible studies at the YMCA. I married in May 1995, during that season of uncertainty. I also kept pursuing an education. I enrolled at Westwood College of Technology in Chicago and went on to earn an associate degree in computer network engineering.

A recommendation helped me find work at Lutheran Social Services, caring for people with cerebral palsy in group homes. Later, I worked at United Cerebral Palsy. I had already gained experience through nursing-school clinicals and had watched my mother care for people while I was growing up.

This work involved more than haircuts. I helped residents through everyday routines—getting ready for dinner, settling in for television, and making sure they were comfortable before bed. I came to know them as people, and those relationships deepened my love for this community.

One young man there, Timmy, had hair hanging over his face. I brought in my clippers and cut his hair. When his parents visited, his mother walked past him before realizing it was her son. She began to cry. When I held up a mirror, Timmy smiled.

That moment helped me see a need that would guide my work for years: people deserved access to grooming, even when getting to a barbershop was difficult.

After Timmy’s haircut, I began cutting other residents’ hair and serving additional group homes. During that time away from nursing school, I discovered how much I loved doing hair. What began as an act of care grew into work I wanted to keep doing.

Read how Timmy’s haircut became a mission →

From my personal photographs

The people behind
the beginning.

Group-home work during the years
I was awaiting trial in Illinois.

Troy and a fellow worker with residents during their evening routine
A fellow worker and I helping residents get comfortable to enjoy television before bed.

Meet Timmy and see how the grooming work began →

04 / A vision on wheels

I began taking
the barbershop to people.

I bought more tools and a book bag and began knocking on doors, offering a first haircut free and inviting people to become paying customers if they liked my work. I cut hair on porches, in kitchens, in living rooms, and in backyards.

For a time, my landlord in Lockport allowed me to turn the basement into a small, one-chair barbershop. But I also carried a larger vision: an RV converted into a mobile barbershop.

I made a flip chart with haircut styles and a picture of that vision. One customer, Mr. John, dismissed the idea, but referred me to a man named Mr. West. I nearly left my presentation in the car. Remembering words of encouragement from Les Brown, I went back for it and decided to present my vision with confidence.

Mr. West listened. Then he took me outside to see two RVs behind his home. He told me he had been praying about whom he could give one to, and invited me to choose. I received that gift as an answer to prayer.

He helped me prepare the RV with flooring and a barber chair, and became my first customer. I cut hair under the awning while the inside was being completed. Even after the engine eventually failed, I continued serving people in their homes.

This part of my story took place around 1996–1997; I remember the events more clearly than the exact dates.

Troy standing with his family at a celebration
Family has been part of the journey through each season of my life.

05 / The work continues

From personal effort
to a larger vision.

I moved back to Florida in November 2002 and have been pastoring since 2002. I continued mobile grooming, including serving group homes and an assisted living facility through connections in our congregation.

I owned three barbershops, but saw how much need existed beyond the shop doors. I eventually sold the shops and invested in developing the Hairlines app, beginning in 2020.

The vision was to help more professionals bring their skills to people where they live. Today, Hairlines services can be booked in Hillsborough, Manatee, and Pinellas counties.

My story is still unfolding. Through it all, I want my life and my work to honor God and be a blessing to people.

The experiences came together

Different gifts.
One purpose.

Caregiving, technology, grooming, and ministry
all became part of the Hairlines vision.

01 / NURSING STUDIES & CAREGIVING

Understanding people’s needs.

My nursing education and hands-on work in group homes helped me understand the daily lives of people with disabilities and the responsibilities of those who care for them. Compassion and dignity became central to the service I wanted to provide.

02 / NETWORK ENGINEERING

Understanding the technology.

While awaiting trial, I enrolled at Westwood College of Technology in Chicago. I went on to earn an associate degree in computer network engineering. That technical foundation helped me understand what it would take to develop an app.

03 / COSMETOLOGY

Putting a gift to work.

I discovered how much I loved doing hair during my time away from nursing school. As a cosmetologist, I brought the practical ability to style and cut hair—and a desire to bring those skills to people who had difficulty reaching a shop.

04 / PASTORAL MINISTRY

Bringing people together.

As a pastor, I serve, encourage, and inspire people. Ministry has taught me the value of relationships and community. It is one reason I see churches as meaningful places to connect with families and caregivers who may need Hairlines.

When I look at these parts of my life together, I see how they merge in Hairlines: understanding the need, understanding the technology, providing the skill, and bringing people together.

A personal invitation

Let’s have a conversation.

Whether you’re a pastor, a caregiver, or someone getting to know my story, I welcome the connection.